The said Directives came into effect on September 4. 2018 through Government Gazette Number 6693.
The Bank of Zambia is charged with the responsibility of ensuring sound business practices and providing consumer protection in the financial sector by the provisions of the BFSA.
The Bank of Zambia has determined that the imposition of unwarranted charges and fees on the members of the public is an affront to the rights of the consumers of financial services and that this undermines progress towards financial inclusion in the country
A copy of the public notice with regards to unwarranted charges and fees can be accessed, here.